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Person handling a lock cylinder at a workbench lined with cylinders, keys, small pin trays and blank key tags. — Commercial Rekeying, Waldau
Three groups of keys on colored rings in an open metal key cabinet. — Master Key System Design, Waldau

Commercial · Waldau

Commercial Rekeying in Waldau

A break-in overnight took the cash float and a staff member's bag with her work keys inside it.

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In plain words

Rekeying is also a chance to decide how the keys should work, not simply to change them. Most businesses settle on a small number of key groups: one key for the doors every employee uses, another for the office, cash room or server closet that only managers open, and perhaps a single master for the owner that opens everything. The locksmith maps this out on a keying chart before touching a cylinder, then pins each lock so the plan holds true on the door. Staff carry one key instead of a ring, managers carry two, and the chart tells you at a glance who can open what.

Sound familiar?

The renovation is finished and the contractors have gone, along with the loaner keys they used for six weeks. Trades, delivery drivers and an inspector all came through, and the front door still answers to the key that was passed around the site.

How the visit goes

Commercial Rekeying

How the visit goes

Technician kneeling with a yellow cordless drill at the latch plate of a black door, a tool bag on the porch. — Waldau
Roll-up black cloth pouch lying open on a worn wooden bench, holding thin metal probes and hooked tools in separate pockets. — Waldau
  1. A walk of every door and lock

    The locksmith walks the premises with you and lists every opening that should be in the plan: the customer entrance, the receiving door, offices, stockroom, cash room, server closet, the mailbox, cabinets, and any padlocks on gates, compounds or roll shutters. Each lock is identified by type, since a mortise cylinder in an aluminum storefront door, a key-in-lever set on an office, a rim cylinder on a back door and an interchangeable core in a stockroom each come out and go back in differently. The keyway and the maker's mark are noted, and the condition of each cylinder is checked, so the list from the walk is what the quote and the work are built on.

  2. Cutting and marking the new keys

    Keys are cut to the new combinations on a code machine rather than traced from another key, so every copy is exact and the tenth key fits as cleanly as the first. Each key is stamped with a short code that means something only on the keying chart; the business name, the address and the word for the door it opens stay off the metal, so a lost key gives nothing away. Keys are counted out by group, tagged, and listed against the names of the people who will carry them. Where the plan uses a restricted keyway, the blanks are drawn against the authorization letter, and that letter is filed with the chart for future orders.

  3. Telling the landlord and the alarm company

    A rekey touches a few people outside the business, and the handover covers them. If the lease asks for it, the landlord or property manager receives a key to the suite entrance and a note that the locks were changed, which keeps you onside for emergencies and inspections. The alarm monitoring company is given the updated keyholder list, and it is a good moment to change the alarm codes of anyone who no longer works there, since a key and a code usually leave together. Cleaners, the courier with after-hours access and the neighbour who watches the place on holidays each collect their new key against the register like everyone else.

Commercial Rekeying

In the van

  • Plug follower

  • Code key machine

  • Key stamp set and tags

  • Standard and restricted key blanks

  • Rekeyable padlocks

Technician in a brown cap using a yellow cordless drill at the lockset plate of a navy door beside gray-blue siding. — Waldau

Commercial Rekeying

What affects the quote

  1. After-hours or split visits

    Work done after closing, before opening or split across two visits to suit trading hours costs the same amount as a single daytime block. The exact figure is confirmed on site once the number of cylinders and the keying plan are known.

  2. Mix of lock types

    A key-in-lever cylinder, a storefront mortise cylinder, a back-door rim cylinder and a padlock take different handling, though several full-size formats can share one pin kit for the same key system; a premises with a wide mix of cylinder types and brands still takes longer than one with one.

  3. Documentation and register

    A keying chart, a key register and stamped codes on every key are part of a proper commercial rekey, and the quote names the paperwork so it is never skipped.

What to have ready

  • How many keys do you need cut, and for whom?
  • Which staff need to open which doors on a normal day?
  • Does your lease say anything about changing locks or giving the landlord a key?
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Commercial Rekeying: questions

Questions
How often should a business change its keys as a matter of routine?

There is no fixed interval. Rekey on events rather than on a calendar: a key not returned, a lease change, a break-in, a renovation crew finished, or a key count that no longer matches the register. Businesses with a good register and a restricted keyway often go years between rekeys because nothing prompts one. A yearly check of the register against the keys on the hook is the habit that tells you when the time has come.

How long should we set aside for a commercial rekey?

It depends on the count and the mix. A shop with a front door, a back door and a stockroom is a short visit; an office suite with a dozen lever sets, a master key plan and a mailbox takes a good part of a day. Interchangeable cores are the shortest of all, since they are swapped rather than repinned on site. The locksmith gives a time estimate at the assessment, once every cylinder has been counted.

What happens with our fire exit doors and panic bars?

The outside cylinder on an exit door controls entry only, and it can be rekeyed like any other. The inside stays as it must: one push or one turn, no key, no special knowledge, on the exit door itself and on any door on the way to it. A locksmith will not add a keyed device to the inside of an exit, and will point out one if it already exists.

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